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Shipping Terms, Return Policy and Privacy Notice
Shipping Terms
All items are shipped with USPS and tracking. All orders require 5-7 business days to process the order and initiate the shipment. Once processed and packaged, shipping usually takes 2-3 business days, depending on location, holidays and other factors (We are at the mercy of USPS). Upon request, Buyer will be notified of shipment and tracking upon departure of store. Please email ashley.havasuolive@gmail.com or call 928-453-0079 to be notified of shipment and tracking information. We appreciate your support and understanding when it comes to shipments. We are a very small business, our shipping team consists of one person, the owner. As much as we would like to offer extremely fast shipping like Amazon, it just isn’t feasible, especially during the holiday season.
If you received a package that was damaged in transit, please be sure to take photos. Our packages are fully insured, we do submit claims to our shipping providers. We do not give refunds or resend out packages without proof of damage.
If you have a lost or stolen package, unfortunately it is out of our hands. A lost or stolen package is something you must contact the shipping provider for. They will help locate the package with the tracking number provided by us. If they find your package was stolen, they will reimburse you for the amount you spent – given you provide proof of purchase. You would then have to place another order with us in order for us to resend the lost or stolen items.
Return Policy
All sales are final. Refunds and exchanges are not accepted for any perishable/food item(s). An exchange (or store credit) will only be made in the event an item or items are damaged or defective (past their best-by-dates, etc.). Exchanges or store credit for defected products require a legible receipt. No exchanges or store credit will be accepted after 10 days from purchase. No exchanges or store credit for items damaged or leaking after leaving our store. All items are inspected during bagging prior to purchase. All items need to travel upright. Items may leak if not properly stored. Do not leave items in your vehicle unattended. Damaged, lost or stolen packages are discussed above. Please contact store to verify what course of action needs to take place: (928) 453-0079 or via email at ashley@havasuoliveandgarlic.com.
Items will not be exchanged or refunded due to weather conditions such as freezing or heating. Unfortunately, leaks may occur during transport. Items should be cleaned up and are perfectly safe to use.
Punch Cards
Punch Card Rewards Program is available when you purchase any of our 375ml bottles of Olive Oils and Balsamic Vinegars, please ask an associate for complete details. Punch Cards are for in-store use only. Punch Cards must be punched at initial time of each purchase. Punch Cards cannot be punched after the initial purchase; no exceptions. Punch Cards that are lost, stolen or damaged will not be replaced. Punch Cards that are torn apart cannot be replaced or redeemed. It is the customer’s responsibility to get your card punched at initial time of each purchase. Failure to adhere to this policy will require us to discontinue our Punch Cards Reward Program.
Effective Date: September 11, 2019
This privacy notice discloses the privacy practices for Havasu Olive and Garlic Company (https://www.havasuoliveandgarlic.com/). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Notification of Changes
Whenever material changes are made to the privacy notice specify how you will notify consumers.
Other Provisions as Required by Law
Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (928) 453-0079 or via email at info@havasuoliveandgarlic.com.
Address:
1641 McCulloch Blvd N. Ste. 18
Lake Havasu City, AZ 86403
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.
Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.